Shipping policy
Where we ship
We ship to Spain, the rest of the European Union, the United States, the United Kingdom, Canada, Australia, New Zealand, Switzerland, Norway, Japan, South Korea, Singapore, Hong Kong, Malaysia, Israel and the United Arab Emirates. If your country is not available at checkout, please contact us.
Processing and delivery times
- Processing: orders are prepared and dispatched within 1–3 business days.
- Delivery: once dispatched, orders usually arrive within 7–14 business days, depending on your location.
- As soon as your order ships, you will receive a tracking number by email.
Delivery times are estimates. We work with third-party carriers, so delays caused by customs, weather, strikes, holiday peaks or other events outside our control may occur. If your order is delayed, contact us and we will help you track it.
Shipping costs
- Essential pack: $8.99 standard shipping.
- Glow Bundle: FREE shipping.
The final shipping cost is always shown at checkout before you pay. Digital gifts (such as the 15-Minute Eye Ritual Guide and the 30-Day Glow Plan) are delivered by email and have no shipping cost.
Customs, duties and taxes
For orders shipped outside the country of dispatch, customs authorities may charge import duties or taxes. These charges depend on your country's rules, are not included in our prices and are the responsibility of the customer. We do not control these charges and cannot predict their amount.
Shipping address
Please make sure your shipping address is complete and correct at checkout. If you notice a mistake, email us as soon as possible: if the order has not shipped yet, we will update it for free. If it has already shipped, we will do our best to help, but a new shipping cost may apply to resend it to the corrected address.
We are not responsible for orders that cannot be delivered because of an incorrect or incomplete address provided by the customer.
Lost or damaged packages
If your tracking shows no movement for an unusually long time, or your package arrives damaged or incomplete, contact us within 14 days of the estimated delivery date with your order number (and photos, if damaged). If a package is confirmed lost by the carrier, or arrives damaged, we will send a replacement at no cost or issue a refund.